Technical communications layer
Represent communication execution and state within approved integrations.
FlowVoice / Technical communications
Technical communications without locking business logic to the provider.
FlowVoice provides the technical communications layer for approved integrations, with governed routing models and normalized technical events.
Its role in FlowSuites
Clear domain ownership.
FlowVoice owns the technical communications layer: execution state, governed routing, provider or PBX adapter boundaries, normalized events and recording metadata for supported integrations.
Capabilities
What FlowVoice is responsible for.
Focused capabilities organized around one operational domain.
Governed provider and PBX adapters
Keep provider integrations behind governed adapter boundaries rather than embedding business logic in infrastructure.
Real-time technical events
Provide technical event delivery and execution-state visibility where the approved integration supports it.
Events and recording lifecycle
Maintain normalized technical events and recording metadata for supported integrations.
Connected by design
Specialized, not isolated.
Connections share the context needed for work without blurring which module owns each decision.
Operational use
Where it fits.
For technical teams defining a governed communications layer across approved provider or PBX integrations.
- Governed provider or PBX adapter integration
- Technical routing and execution-state visibility
- Communication event and recording-lifecycle integration
FlowVoice
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